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The Mortgage Code
A
mortgage is one of the biggest financial commitments most people
ever take on. The Mortgage Code was introduced by the Council of
Mortgage Lenders to ensure that when choosing which type of
mortgage and which lender, you are able to make an informed
decision and one which is best for your particular
circumstances.
By
subscribing to the Mortgage Code we must have adopted the
following service commitments:
That
we have subscribed to the Mortgage Code and will provide our
registration details if requested.
We
are not "tied to" or representing the interests of
just one lender and that we will be able to offer mortgage
products from the market place as a whole.
We
will ensure that all the services and products available to our
clients comply with the Mortgage Code, even if they have their
own terms and conditions.
We
will act fairly and reasonably in all dealings with our clients.
We
will give our clients information on services and products in
plain language and explain any aspect of our dealings if the
client says they do not fully understand.
Unless
the client has already made their choice, we will help choose a
mortgage that fits their client's needs.
We
will ensure that our clients fully understand the financial
implications of a mortgage and how the mortgage will work.
We
will consider cases of financial difficulty and mortgage arrears
sympathetically and positively.
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